We understand that software and technical support is of vital importance to our customers, and we are proud of the service we provide. We monitor the performance of our support services through internal reporting and an annual customer survey to ensure we continue to meet a high standard.
For health IT or urinalysis support, please contact:
Customer Only Area
For Health IT support, customers can also use our online Customer Support System to communicate with Sysmex Support and check the current status of logged communications.
Launch Customer Support System Note: you will need a user name and password.
If you experience problems accessing the Customer Support System or require a username and password, please contact the help desk.
For other IVD support, contact your local distributor.
About our Support Service
Our standard support service includes:
We also offer additional options to accommodate different customer needs and circumstances, including: