We understand that software and technical support is of vital importance to our customers, and we are proud of the service we provide. We constantly monitor the performance of our support services through internal reporting and via an annual customer survey to ensure we continue to meet a high standard of service.
For health IT or urinalysis support: Phone: 0800 SYSMEX (797639) or +64 9 630 3596 Email: [email protected]
For other IVD support, contact your local distributor.
Customer Only Area
For health IT support, customers can also use our online Customer Support System to communicate with our support team and to check the status of logged communications.
If you are experiencing problems accessing the Customer Support System or require a username and password, please email help desk.
What is included in the standard support service?
What else can be included in our support service agreement?