Sysmex has always been a place where talented individuals from lab backgrounds find their calling, utilising their expertise in lab software or instrumentation, while embracing the exciting challenges of health tech. Hind Swaid’s career trajectory perfectly embodies this transformation, seamlessly transitioning from a medical lab scientist to an application specialist in the support end of the lab information system (LIS).
With a background in Medical Laboratory Science and over five years of experience, Hind joined Sysmex in January 2022 following her tenure at LabPlus. Her hands-on experience in the fast-paced environment of a diagnostic lab, coupled with her deep understanding of lab processes and technologies, laid a strong foundation for her current role at Sysmex.
As an Application Specialist within the Sysmex Delivery team, Hind is deeply involved in testing, training, and providing ongoing support for the Delphic LIS and HCLAB LIS product suite. Working closely with customers, she assists them with system upgrades and maintenance, ensuring smooth operations and optimised workflows for accurate reporting and data management.
Evolving skills, thriving challenges
Being on the frontline of customer support, Hind continually evolves her skill set through each project and customer interaction. She thrives on the diverse challenges she faces daily, combining technical expertise, in-depth product knowledge, and exceptional customer service. Her role has allowed her to refine a diverse range of skills, from problem-solving to writing basic SQL queries and command line IT skills. Equally important is her ability to effectively communicate technical information to non-technical stakeholders and adapt to changing technology and customer requirements.
Some insider advice
For those aspiring to follow in Hind’s footsteps and pursue a career in LIS support, she offers valuable insights and advice. “Gaining experience across different areas of the lab can be beneficial, providing a comprehensive understanding of various processes and technologies,” she says. Hind also encourages lab professionals to explore IT roles within the lab, such as becoming a Super User, and to stay informed about the latest advancements in digital health, data management, and lab automation.
At the core of her work lies her passion for improving patient care and experience. She finds fulfilment in helping labs integrate digital health solutions into their operations.
“It’s incredibly rewarding to witness the positive impact our solutions have on lab services and, ultimately, patient diagnosis and outcomes.”
Hind Swaid’s career journey from lab scientist to LIS Support showcases the incredible opportunities that Sysmex offers to those eager to embrace change and utilise their skills in new and exciting ways. As Hind continues to make a positive difference, we eagerly anticipate her continued growth and contributions in her journey with Sysmex.
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